Refund & Cancellation Policy

Last updated: 28 June 2026

This Refund & Cancellation Policy applies to all subscriptions to the Movialy service (" Service"), provided by Red Friend Co., Ltd., trading as Movialy. It forms part of, and should be read together with, our Terms of Service.

Movialy is a software-as-a-service (SaaS) subscription. There is no shipping of physical goods; the Service is delivered digitally and access is granted immediately upon successful payment.

1. Free Plan

The Free Plan (Accounts managing up to the Free Plan limit shown on our pricing page) is provided at no charge, requires no payment card, and can be used without any commitment. No payment, and therefore no refund, applies to the Free Plan.

2. Subscription and Billing Cycle

2.1 Paid subscriptions are billed in advance on a recurring basis, on the basis and at the prices published on our pricing page (https://movialy.com/en/tarifs) at the time of subscription.

2.2 Subscriptions renew automatically at the end of each billing cycle, and your payment method is charged for the next cycle, unless you cancel before the renewal date.

3. Cancellation

3.1 You may cancel your subscription at any time from Settings → Subscription within the application, or by contacting us at .

3.2 Cancellation stops future automatic renewals. Your subscription remains active, and you keep access to paid features, until the end of the billing period you have already paid for. No further charges are made after that period ends.

3.3 After the paid period ends, your Account will revert to the Free Plan or be restricted, depending on your vehicle count and plan.

4. Refunds

4.1 Subscription fees are non-refundable, except where required by applicable law or expressly stated in this Policy. When you cancel, you retain access until the end of the period already paid for; we do not provide prorated refunds for the unused portion of a billing cycle.

4.2 No cooling-off period is offered, because the Free Plan lets you evaluate the Service at no cost before subscribing. Once a paid charge is made, it is non-refundable except as set out in this Policy or as required by applicable law.

4.3 Exceptional refunds. We may, at our discretion, issue a refund in cases such as a confirmed billing error or a documented, prolonged failure of the Service that we are unable to remedy. Refund requests should be sent to with relevant details.

4.4 Refund method. Approved refunds are issued to the original payment method via the original payment processor (Omise/Opn or Paddle). Processing times depend on the processor and your bank.

5. Upgrades, Downgrades, and Vehicle Count

5.1 Upgrades / adding vehicles. If you upgrade or add vehicles mid-cycle, the additional amount is charged on a prorated basis for the remainder of the current billing period.

5.2 Downgrades / removing vehicles. Downgrades or removals take effect at the next renewal. We do not refund the difference for the current cycle unless required by law.

6. Failed Payments and Suspension

6.1 If a renewal payment fails, we may retry the charge over a short period and will notify you. If payment is not received, we may suspend access to paid features until the outstanding amount is paid.

6.2 Prolonged non-payment may result in downgrade to the Free Plan or termination of the Account, in accordance with the Terms of Service. Your data remains subject to the export and deletion provisions of the Terms of Service and Privacy Policy.

7. Chargebacks

If you believe a charge is incorrect, please contact us first at so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your Account pending resolution.

8. Contact

Red Friend Co., Ltd. (trading as Movialy) address Billing & refunds: billing Support: In-app support, available on every page of the Movialy application