Movialy — Refund & Cancellation Policy

Last updated: 24 September 2026

This Refund & Cancellation Policy applies to all payments made to Red Friend Co., Ltd., trading as Movialy, for the Movialy service ("Service") and for Hardware. It forms part of, and should be read together with, our Terms of Service. Capitalized terms have the meaning given in the Terms of Service.

The Service is software delivered digitally: Wallet credit is available immediately after payment confirmation. Hardware is a physical product shipped to the Customer.

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1. Free Quota

Use of the Service within the monthly Free Quota stated on our pricing page is free of charge and requires no payment card. No payment, and therefore no refund, applies to it.

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2. Wallet Top-ups

2.1 The Wallet is a prepaid balance. A top-up is credited once the payment is confirmed by our payment processor (Omise / Opn Payments).

2.2 Top-ups are non-refundable, except in the following cases:

• a confirmed billing error or duplicate charge;
• a payment debited but never credited to the Wallet;
• termination of the Account by Movialy without breach by the Customer, in which case the unused paid balance is refunded (promotional credits excluded);
• where a refund is required by applicable law.

2.3 No cooling-off period is offered, because the Free Quota lets you evaluate the Service at no cost before any payment.

2.4 Promotional credits (top-up bonuses, opening bonus, vouchers) have no cash value and are never refunded, transferred, or exchanged for money. When a refund of paid credit is granted, promotional credit linked to that top-up is cancelled.

2.5 Expiry. Wallet credit expires twenty-four (24) months after the most recent top-up. Expired credit is forfeited and is not refunded.

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3. Usage Charges

3.1 Each Billed Vehicle beyond the Free Quota is debited once per calendar month, at its first check-in in that month. This charge is final: it is not prorated and is not refunded if the rental is shortened, cancelled after check-in, or if the vehicle is not used again during the month.

3.2 If the Wallet balance is insufficient, the check-in of an additional billable vehicle cannot be completed until the Wallet is topped up. No charge is made for a check-in that was not completed.

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4. Comfort Pack and Options

4.1 Comfort Pack. Beyond the Free Quota, the Comfort Pack is charged per Billed Vehicle per month from the Wallet. You may cancel it at any time from the Comfort Pack page of the application. Cancellation takes effect at the end of the current calendar month; the Comfort Pack stays active until then and no partial refund is made for the current month.

4.2 Options. Monthly options renew each month and can be cancelled at any time from the application. Cancellation stops future renewals and does not refund the current month. A monthly option is paused automatically if the Wallet balance is insufficient at renewal. Options charged once or per use are not refundable once delivered.

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5. Hardware (for example the M92 mobile thermal printer)

5.1 Price and shipping. The price displayed before purchase includes shipping to the address you provide. Hardware is charged in Thai baht and shipped from Thailand. Delivery times are estimates.

5.2 Damaged or defective on arrival. Report the problem within seven (7) days of delivery to billing@movialy.com, with photos of the item and its packaging. After verification, we will repair or replace the item, or refund it in full, including shipping.

5.3 Warranty. Hardware is covered against manufacturing defects for twelve (12) months from delivery. The warranty does not cover damage caused by drops, liquids, misuse, unauthorized repair, or normal wear of consumables (for example paper rolls). Under warranty, we repair or replace the item; return shipping costs for a valid warranty claim are borne by us.

5.4 Change of mind. You may return unused Hardware in its original, complete packaging within seven (7) days of delivery. The purchase price of the item is refunded after receipt and inspection; the initial shipping costs and the return shipping costs are borne by you.

5.5 Activation. Where the purchase of Hardware activates the related printing feature in the Service, a refunded purchase deactivates that feature.

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6. Refund Method and Timing

Approved refunds are issued to the original payment method through the original payment processor, in the currency of the original charge. Processing times depend on the processor and your bank. We do not refund in cash or to a different payment method.

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7. Chargebacks

If you believe a charge is incorrect, please contact us first at billing@movialy.com so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your Account pending resolution. Credit linked to a charged-back payment is removed from the Wallet.

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8. How to Request a Refund

Send your request to billing@movialy.com with your company name, the invoice number or payment date, the amount, and the reason. We answer within ten (10) business days.

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9. Contact

Red Friend Co., Ltd. (trading as Movialy) 424/93 M.10 Nongpure, Banglamung, Chonburi 20150, Thailand Billing & refunds: billing@movialy.com Support: In-app support, available on every page of the Movialy application